I'm a great fan of 3's mobile broadband package - especially their Pay-as-you-go offering. If you're in an area with coverage it's a real alternative to fixed line broadband (especially you are renting and don't want to pony up the £120 BT'll charge to reconnect you).
Last weekend my Pay-as-you-go 3 mobile broadband stopped working. I could still access my account at www.three.co.uk/my3 but no other addresses.
I'd bought a new broadband add-on just the previous week - surely I hadn't burned through 3GB in data in under a week? It was a remote possibility - as due to work's internet access problems - I'd been using it throughout the week.
And to cap it all I when I chucked the 3 mobile broadband sim into a phone I received a text message saying my add-on was low. Ooooops.
I checked my 3 mobile broadband account to check and oddly enough I had 1.4GB left. OKaaaay...?
Standard response from their PAYG customer service email after 3 days waiting which was slightly frustrating so I sent another message and finally got a human who promised to escalate and it was working by the end of the day.
It does make you wonder how prevalent this fault is though - and how many people are simply buying new three mobile broadband add-ons as a result (without checking their PAYG account - even assuming they have one).
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